FAQ's

Click here for complete allergen information

All of our Organic Coconut Amino products are Certified Gluten-Free! Our other products are all naturally gluten-free but do not have the certification.

Yes! All of our products are Certified USDA Organic.

Absolutely not! Any of our refined items are steam-refined using an organic process that does not involve the use of any chemicals (like hexane).

Yes! All of our products are plant-based and do not contain any animal products.

No! Nutiva products are all USDA Organic, which means they do not contain GMO's. We are certified by QAI.

Yes, our Organic Chia Seeds (regular and ground), Organic Liquid Coconut Oil, Organic MCT Oil, and Organic MCT C8 Oil are all Certified Glyphosate Free!

No. Hempseed is not to be confused with marijuana. Although the two plants are related, hemp products contain only trace levels of THC and will not cause a psychoactive effect. If the only source of THC in your body is from hemp foods, eaten in reasonable quantities, it is virtually impossible to fail a drug test by ingesting hemp foods. Through a third party provider, THC levels in our products are tested and verified to ensure the levels are below 10 ppm (parts per million).

Check out the individual product pages for the most frequently asked questions for that specific product!

Any brown specks are natural to coconut and completely normal. They do not affect the quality or flavor of the product.

Virgin Coconut Oil is cold-pressed from fresh coconuts and retains its natural coconut flavor and aroma, while Refined Coconut Oil is steam-refined for a neutral taste. Our Virgin Coconut Oil is unrefined, so you get that authentic tropical flavor and all the natural nutrients. Refined Coconut Oil has a higher smoke point, making it better suited for high-heat cooking.

We hold our partners to the highest standards, sourcing ingredients from the people and places best suited for quality—from Hemp Seeds in Canada to Coconuts in Southeast Asia. All Nutiva products are Certified USDA Organic, ensuring they are produced without synthetic fertilizers, prohibited pesticides, or genetically modified organisms (GMOs), while upholding strict standards for ecological balance. Additionally, all facilities in the Nutiva supply chain are GFSI certified, providing confidence in food safety and compliance with GMPs (Good Manufacturing Practices) regulated by the FDA.

Nutiva products are now sold and distributed nationally by all of the main
natural food distributors in the U.S., as well as many smaller, regional/local
or specialized natural food distributors, including:

United Natural Foods Inc. (UNFI) https://www.unfi.com

KeHe https://www.kehe.com

Select Nutrition https://www.selectnut.com

Super Natural https://www.sndonline.com

Frontier Co-op https://wholesale.frontiercoop.com

Azure Standard https://www.azurestandard.com

Stored at room temperature, in a cool, dark place: All Organic Coconut Oils (yes - even Buttery), all MCT products, Chia Seeds, and Coconut Manna.

Refrigerate after opening: All Coconut Amino products, all Hemp Products, and Ground Chia Seeds

45-DAY SATISFACTION GUARANTEE

At Nutiva LLC, we proudly stand behind our products and our quality controls. If you are not completely satisfied with one of our products you purchased from one of our authorized sellers, please contact Nutiva Customer Service within 45 days of the date of purchase to request a replacement product. This Guarantee is a limited to customers in the United States. 

Guarantee option: product replacement - no cash refunds.

A cash refund may be available if the product is returned to the original retailer where it was purchased. However, every retailer has their own returns policy.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers. This Guarantee is also limited to the original, end user purchaser.

How to Claim the Guarantee:
If you are asking for service on a specific product, please keep it as we will need information off of the label to help you. To submit a Guarantee request for a replacement product, please email us using our Contact Form and provide us with the following information:

• Which product this is and its size
• A picture of the Best Before date and Lot code on the package
• A picture or a detailed description of the issue with the product
• The product UPC or Barcode number
• Where and when you purchased your product
• A copy of your receipt
• Your full name
• Your mailing address
• Your phone number

In some cases, such as when a product may have caused a customer to experience an adverse reaction, you may be required to return the product to us for inspection.

We reserve the right to deny any claim made on this Guarantee if we believe it is not made in good faith. Proof of purchase is required. This Guarantee is subject to change without notice.